We have a branch office in the US, which exclusively caters to the needs of the US customers. So it is always advisable to contact our US branch for any sort of query, purchase and other information.

Paintings and frames can be returned for any reason within 60 days from receiving the order. After we receive the item back in original condition we will refund your money less shipping and handling fees. Customers are responsible for the return shipping and the insurance. We adopt easy and convenient return policy to encourage customer consciousness during the ordering process which can go a long way in preventing disappointments.

We believe in building relationships with our clients and visitors. We ensure to safeguard your online privacy and the confidentiality of your personal information. And to ensure privacy, we provide you with all the details about collecting and using your information. We assume that by visiting the site, you accept the practices described in this Privacy Policy.

Information We Collect
We collect only those relevant information which are necessary either for our record or to enable the use of the services featured on the Site by our visitors. We receive and store whatever information you enter on our website. We reserve the right of publishing all the information for the purpose of listing.

Sharing of Information
We will not disclose or share any of your personal information except if it is permitted by you or in some special circumstances like the requirement by the law. We can disclose personal informations in cases of violation of any law or not following the rules and regulations.

How We Use Information
We only use your information to process the orders. We do not share your information with anyone except to the extent necessary to complete your order. We use the information to send you an order confirmation, process your payment and ship your order.

Security
We secure your information in all the possible form, be it physical, electronic or administrative. We restrict your secured information to employees who operate, develop or improve our services.

Take Note
Over the internet, no data transmission can be guaranteed 100% secure. Hence, we always strive to secure the personal information of our clients, but cannot ensure or warrant the security of information transmitted to the website. Hence, the informations submitted are at your own risk. However, we make our best efforts to ensure its security on its systems once it receives the transmission.

We assume that by visiting this site you abide by the terms and conditions that are as follows:

Shipment
Shipping Time: After receiving the orders, we ship the consignment at the shortest possible time depending upon the nature and requirement of the order. All the orders are shipped through the door-to-door courier service to the address provided by you for the purpose of shipping. Processing of the order normally takes 3 working days and then shipping normally takes another 5-7 working days. However, in few cases there may be delay in delivery due to certain unavoidable reasons.

Shipping Charges: Our shipping charges are country specific. So, it depends on the destination country and the prevailing rates of the shipment depending upon the weight and measures of the consignment.

Taxes & Custom Duties
All orders are shipped from our center to your provided shipping address through courier service. Due to the nature of international shipping and prevailing local custom / tax rules, a customer may have to pay additional import duties and taxes, which are, levied once a shipment reaches destination country. However, we are unable to calculate when and how much these custom duty tax charges will be charged. In the case where additional customs duty / taxes are assessed, you will be responsible for paying these additional charges.

Product Description
We, at Hexa Vision do strive to provide our customers with correct and accurate details of the product. However, we do not guarantee that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If in any exceptional situation a product offered by us is not as per the description, its your responsibility to return it in perfect unused condition.

Privacy
To understand our practices, please review our Privacy Policy, which also governs your visit to hexavision.com.

General
We may change these policies from time to time, and make sure that the updated information is provided on this site. All amended terms will take effect immediately for new users and 30 days after they are posted for existing users. So, keep yourself updated with the policies for the best use.